Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

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Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...

Customer service reps are the company's public face, answering customer questions and dealing with problems. Though medtech customer service reps still make significantly less than the average salary ...