Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...

In the age of competitive marketplaces, great customer service has risen to being one of the most important aspects of any business. An exceptional customer service experience is a key factor in ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

Customer service reps are the company's public face, answering customer questions and dealing with problems. Though medtech customer service reps still make significantly less than the average salary ...

Customer service representatives working at a call center wearing facemasks and using headsets during the Covid-19 pandemic. The supply chain crisis has created a ripple effect of other crisis ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

Opinions expressed by Entrepreneur contributors are their own. This is one of the hardest articles I’ve ever written. In this age of neo-xenophobia and socially acceptable open bigotry what I have to ...

Unloading on an anonymous customer service representative who is obligated to listen has a certain appeal. And it’s free. By Maggie Parker When Kate Lacroix was driving alone from Seattle to Vancouver ...

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