Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Next in our series on open source help desk software packages is a package called HOT. HOT stands for Hot Open Tickets – yes, it’s a redundant acronym, but think of it in the spirit of GNU, which ...

Monday through Thursday: 8 a.m. to 7 p.m. Friday: 8 a.m. to 5 p.m. An after-hours help desk provides support for Elearning issues when the on-campus help desk is closed. Please note that other types ...

Third time’s the charm?’ asks a prominent security researcher after what appears to be the same critical Java deserialization ...