Although companies originally invested in call center technology to provide multi-channel communications to improve the customer experience, it has actually dramatically deteriorated the customer ...

Accelerate engineer productivity and experience with modern platform, tooling, infrastructure, and applications. In association withJPMorgan Chase & Co. Software engineers and their ability to ...

The most effective enterprise technology platforms streamline operations, drive innovation, and enable scalability while managing costs and risk. They help improve the overall productivity of ...

A platform integrates technology and services in a way that allows a company to operate differently. Hence, the platform world is vastly different from the current IT paradigm.

A strategic platform has to be broad enough to support a range of business functions while being open, extensible and modular at the same time, according to Forrester ...

Vendors are pushing platforms, but features, functionality, and definitions vary. Here’s a list of “must have” cybersecurity platform attributes.

Is “platform” the right metaphor for the technology companies that dominate digital media? Metaphors don’t just highlight a comparison — they also downplay the aspects they don’t capture. And ...