I’m developing an affinity for affinity diagrams. In case you don’t know what an affinity diagram is—and there is no reason you should—it’s an exercise intended to get a bunch of diverse-minded people ...

Samsung Electronics had experienced a series of quality-related problems, including the recall of one of its LCD TV models. Unfortunately for quality director Kevin Sarni, there was no single root ...

Affinity diagrams are used to do a high-level organization of the ideas and the fishbone diagram is used to drill down and do root cause analysis.