Companies must create a central repository for this information, such as a knowledge management system, to ensure that departing employee knowledge stays put for the predecessor and others within ...

Learn how to design KPIs that actually improve performance by focusing on outcomes, employee involvement, curiosity, and real business impact.

At my agency, our “one metric that matters” (OMTM) is the Employee Net Promoter Score, which asks the essential question, “On a scale of 1-10, how likely are you to recommend [your workplace ...