In a previous column we explored empathy as a behavior that’s important in all relationships and is particularly useful as a leadership skill. We gained insights from Maria Ross, an empathy researcher ...

I recently developed a leadership communication seminar for a large global organization. Upon seeing that my draft program included a session on empathy, the CEO reacted, “Oh, God! We all know empathy ...

Managers are expected to provide employees with more emotional support than ever—and many are burning out. There’s a better way. by Jamil Zaki When I started studying empathy, nearly 20 years ago, its ...

Get inspired by a weekly roundup on living well, made simple. Sign up for CNN’s Life, But Better newsletter for information and tools designed to improve your well-being. It doesn’t often feel as if ...

It was once considered a virtue. Why do some people now think it’s a bad thing? Credit...Photo illustration by Ricardo Tomas Supported by By Jennifer Szalai There’s an arresting quotation that ...