News

From 'Mechanical Response' to 'Answering Every Question': The Multimodal Interaction Upgrade Path of AI Intelligent Customer Service

Rule-Driven Stage (2015-2018): Early customer service robots were based on keyword matching and preset rules, only able to ...
The Hacker News

âš¡ Weekly Recap: Drift Breach Chaos, Zero-Days Active, Patch Warnings, Smarter Threats & More

This week, one story stands out above the rest: the Salesloft–Drift breach, where attackers stole OAuth tokens and accessed ...