The North Carolina DMV has seen a deterioration in customer and employee experience, with increased wait times, workload, and ...

Customers at North Carolina's Division of Motor Vehicles are waiting longer in lines that are often far away from home, while ...

Sweeping reports released Monday by State Auditor Dave Boliek offer the clearest and disturbing view yet of how the agency ...

Aubrey Wheelers is just one of 120 people a day who are moving to the Charlotte area and getting introduced to the state’s ...

Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also ...

Officials are recommending exploring the option to separate the DMV from the North Carolina Department of Transportation, as the audit revealed the worsening of customer and employee experiences.

State leaders agree that a fix is needed to address the continued backlogs at North Carolina DMVs, but disagree on the ...

We want to be a premier customer service organization.New sights set for the DMV. What a state audit reveals about the organization, and how the commissioner pl ...

The North Carolina Office of the State Auditor (OSA) has released two audits of North Carolina’s Division of Motor Vehicles (DMV). The reports – including a per ...

Dear Editor, State Auditor Dave Boliek released two audits of the NC DMV this week, delivering on a key campaign pledge only ...

A project to repair voter registration issues is underway with state elections officials trying to collect personal data ...